Risk & After-Sales
After-Sales
A problem after delivery shouldn't mean starting from scratch to fix it. We manage issues and claims with the same rigor as the initial purchase.
What's included
After-Sales
A single channel to report post-delivery issues
Managing claims with the manufacturer on your behalf
Follow-through to resolution, not just to a logged complaint
Documenting every issue for future negotiations
Recommendations to avoid recurring issues
Frequently asked questions
About this
Do you handle after-sales for orders you didn't originally arrange?
We can assess it case by case, especially if you're looking to transition that supplier relationship going forward.
How long does resolving an issue take?
It depends on its nature; we always apply our Verify-Communicate-Resolve framework to handle it as quickly as possible.
Does this include physical product returns?
We coordinate the process when necessary, including reverse logistics where applicable.
Risk & After-Sales